Partner Solutions Manager - Singapore - Peoplebank

Peoplebank
Peoplebank
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

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Description

Partner Solutions Manager (Gaming)

  • 12 months contract, with an option to extend
  • Hybrid work arrangement
  • Work location: CBD

Our Client

  • Tech Giant, Social Media Platform

The Opportunity

  • Work cross functionally to triage operational issues and help drive resolutions for Gaming Developers
  • Manage day to day operational work and offer hightouch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
  • Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
  • Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team.
  • Proactively identify opportunities to improve partner experience on platform compliance through the creation of scaled messaging and education materials

Your Background

  • BA/BS Degree or Higher
  • 34 years of experience in online operations, customer success, account / partner management or project management, with at least 2 years of experience working in the tech industry
  • Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
  • Ability to work effectively and crossfunctionally with all levels of management, both internally and externally
  • Good understanding of the internet and/or gaming industry.
  • Advanced skill in MS Excel, and PowerPoint for data reporting purposes.
  • Fluency in both English and Mandarin or Vietnamese as the role requires engaging with partners in these key markets.
Peoplebank Singapore Pte Ltd, EA
Licence Number: 08C5248.
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