Desktop Engineer - Singapore - ITCONNECTUS PTE. LTD.

ITCONNECTUS PTE. LTD.
ITCONNECTUS PTE. LTD.
Verified Company
Singapore

1 day ago

Wei Jie

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Wei Jie

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Description

Desktop Engineer

  • Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Provide VIP support (preferred)
  • Resolve and update incidents with in SLA and also update stakeholders for P1 cases
  • Update KB with solution provided
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