Hotel Duty Manager - Singapore - LVND HOTELS PTE. LTD.

LVND HOTELS PTE. LTD.
LVND HOTELS PTE. LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description

Job Title:
Manager on Duty

(Hotel and Accommodation Services)


Job Description & Requirements:

**Job Title

  • Manager On Duty**
    Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience preferred but not essential.

This role is ideal for a career driven individual wishnig to expand his or her career in hospitality. Opportunities to advance from this role and within Accor Hotels Singapore.

Responsibilities:


  • The Manager on Duty manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards.
  • He/She develops operations plans, monitor room inventory and collaborates with other departments on special guest.
  • Manager on duty managers guest satisfaction and assists in reservatiosn and guest relations
  • He/ She also manages personalised reception service for VIP guests, implement loyatly programmes and identifies and resolves deviations and irregularities in service operations.
Job Summary

  • Assists the Department Head in directing and supervising the activities of the Front Desk, Telephone Operator and overall Guets serevcies.
  • Responsible for welcoming guests' queries, complaints and request in the Lobby Area.

Requirements:


  • A positive attitude, friendly and outgoing person
  • Enjoys guest services as his or her main job passionate about customer service
  • A strong team player & willing to help everyone
  • Likes new challenges and can work under pressure
  • Willing to learn new things
  • Good time management skills
  • Strong administrative skills
  • People's freindly and customer centric
  • Strong computer skills
  • Strong communication skills
  • Good leadeship skills
  • Good telephone manners
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