Ops Team Lead - Singapore - PRISM TECH PRIVATE LIMITED

PRISM TECH PRIVATE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices.

We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey.

We are looking for an Operations Team Lead, who will be in charge of Operational Success in maintaining quality/compliance of technicians & Agent Management.

This works parallel to what the Other team lead will do which is Demand & Capacity Management, Data analysis, Logistical solutions and solution implementation for operational success.

Key Responsibiities:

Lead and Manage Team of AC Technicians & Inhouse Agents to achieve operational success
Ensure Teams are delivering excellent Operational Standards for both experience and quality that is set out.
Develop and run projects to solve business operational problems structurally.
Workload Management for the team to ensure completion of projects in a timely manner.
Create & Maintain Reports for Overall team performance
Analyze data in order to highlight trends
Handle and resolve highlevel Customer related complaints.
Handle other operational duties as per team requirement.
Asset & Logistical management

Requirements:

Relevant experience up to 2 years in People management preferably in call center setting and/or handling blue collar workers.
Strong analytical and problemsolving skills; experience with Excel, or any analytical tools is helpful
Passionate about deepdiving into problems and driving changes in a fastpaced environment
Keen learning attitude, not afraid of trying and implementing changes
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
Good project management skills, including the ability to manage multiple projects simultaneously
Understanding of topics such as CSAT, NPS (Net Promoter Score), or other user experience metrics is a big plus
Proactive & Independent you should thrive in being given freedom to explore & ultimately