Product Owner Myit - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Technology

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 23/Feb/2024, 1:19:26 AM

Unposting Date: 08/Mar/2024, 5:59:00 PM

The Role Responsibilities

Job Role
ITSM has invested in replacing two-decade old (oneIT) Remedy platform with state-of-the art (myIT) digital platform powered by ServiceNow.

We have recently launched myIT (portal) and myIT (mobile) for servicing our internal customer needs of IT services.

Our aspiration is to provide a single pane of employee experience with connectedness across HR, IT, Property and other services.

As a User Journey Transformation Expert, you will play a critical role in enhancing the user experience of our IT services through innovative design thinking and human-cantered approaches.

Strategy

Develop and execute a comprehensive strategy for the transformation of user journeys within the myIT Portal and mobile app, aligning with the broader goals of the ITSM team.
Drive the vision for enhancing employee experiences through innovative design thinking and humancentered design methodologies.
Continuously evaluate and refine the user journey transformation strategy based on evolving employee needs, market trends, and technological advancements.

Business

Collaborate closely with crossfunctional teams to ensure that user journey transformations align with business objectives and contribute to cost optimization.
Identify opportunities for productivity enhancement, cost optimization, and operational efficiency through improved user experiences.
Participate in pitches to ET Leadership and RF for funding requirements, leveraging your expertise to secure new projects and partnerships.

Processes

Define and optimize endtoend processes related to user journey transformation, from ideation to implementation.
Implement agile methodologies and KPIdriven approaches to streamline project delivery and measure the success of transformation initiatives.
Continuously assess and improve processes to enhance efficiency and effectiveness in achieving user journey objectives.

People and Talent

Lead and grow teams dedicated to user journey transformation, fostering a culture of innovation and excellence.
Mentor and coach junior team members, helping them develop their skills and expertise in design thinking and humancentered design.
Oversee team operations, including demand management, resource utilization, and resourcing.

Risk Management

Identify potential risks associated with user journey transformations and develop mitigation strategies to ensure project success.
Implement robust quality assurance and testing processes to minimize the risk of userfacing issues or disruptions.
Ensure compliance with data privacy and security regulations throughout the transformation process.

Governance

Establish clear governance structures for user journey transformation initiatives, including roles, responsibilities, and decisionmaking processes.
Regularly report on the progress of transformation projects to senior management and stakeholders.
Ensure that all transformation activities adhere to Standard Chartered Bank's internal policies and guidelines.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Regional / Domain CIO's

Domain Heads

Technology domains
ServiceNow Product owners
ServiceNow User representatives
Risk and Control Functions

Other Responsibilities

Embed Here for good and Group's brand and values in ET-ITSM
To excel in this role, you should possess the following qualifications and experience.

Experience

10 years experience in user journey transformation and CX leadership roles within financial services and other industries.

Design Thinking

Team Leadership

Demonstrated ability to lead and grow teams, manage operations, and mentor junior members.

Business Development

A history of leading and contributing to business development pitches.

Agility

Familiarity with agile methodologies and a resultsoriented approach to project delivery.

Role Specific Technical Competencies

UX / UI / CX
Service Design
Product Management
Design Thinking and HCD
Systems Implementation
Scrum Certified

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference