Operations Manager - Singapore - ITCAN PTE. LIMITED

Description

Develop and implement comprehensive transition plans for end-user computing devices, ensuring minimal disruption to business operations.

Collaborate with stakeholders to define project scope, objectives, and deliverables.

Vendor Management:

Coordinate with external vendors and service providers to ensure seamless delivery of end-user computing solutions.

Evaluate and select vendors based on performance, cost-effectiveness, and alignment with organizational goals.

Technical Oversight:

Provide technical expertise and oversight for the transition of end-user computing devices, including hardware, software, and peripherals.

Ensure compatibility and integration with existing IT infrastructure.

Change Management:

Develop and implement change management strategies to facilitate smooth transitions and user adoption.

Communicate effectively with end-users and address concerns or issues during the transition process.

Risk Management:

Identify potential risks and develop mitigation strategies to minimize impact on project timelines and objectives.

Monitor and report on project progress, addressing any deviations from the plan.

Documentation:

Maintain accurate and up-to-date documentation related to the transition process, including configurations, procedures, and user guides.

Create and update standard operating procedures for end-user computing devices.

Training and Support:

Collaborate with the training team to develop and deliver training programs for end-users on new computing devices and systems.

Provide ongoing support to end-users during and after the transition period.

Quality Assurance:

Establish and enforce quality assurance processes to ensure the reliability and performance of end-user computing devices.

Conduct post-implementation reviews to assess the success of the transition and identify areas for improvement