Manager, Operations - Singapore - Singapore Post Ltd

Singapore Post Ltd
Singapore Post Ltd
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Job Description


Processing, warehouse and vas teams are the key departments providing processing, warehousing and letter shopping support to SingPost business as a whole.

The role is to manage and provide overall process and costing review for the warehousing, processing and VAS business.

Operations, Resources and managing customers/market needs

  • Lead, plan, develop and implement strategy for operational management and development, so as to meet and/or exceed organizational performance plans
  • Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
  • To shape, coordinate and deploy effectively the personnel resources and organizational structure through proper recruitment, induction, training and career development on operational staff. And for other resources and facilities, he/she has to ensure security level, health and safety level be attained at or above industrypractice level in order to protect the interest of the shareholders, staff and customers.
  • Vendor management through cost and risk analysis, establish service standards, manage performance metrics.
Excellent Service Quality

  • To plan, measure, control, review and take timely corrective actions to ensure that service level is attained and best practices are shown.
  • Drive a customer centric culture within the department
  • Ensure the agreed KPIs set forth by the customer and management are met
Cost/Budget Planning and Control

  • To manage and ensure smart spending without compromising the service level.
  • Process improvements and achieving efficiency with automation or process change
Innovative Practices to Support Growth

  • To continuously enhance market competitiveness encouraging and developing new ideas in procedures, systems and working attitudes.
  • To manage the manpower deployment and ensure smooth operations, at all times.
  • To drive and promote health and safety programs within the department.
People Management

  • Responsible for team performance and development
  • Drive a culture of high performance and ownership.
Continuous Improvement, Operations Excellence & Safety

  • Continuously evaluates, measures and refines processes to improve service, quality, and efficiency
  • Familiar with concepts like LEAN and incorporates such practices and methodologies
  • Ensures compliance in operations with all relevant regulatory requirement
  • Maintains strong safety and facility cleanliness programs in compliance with company requirement

Requirements:


  • Bachelor's Degree in Business or Logistics Management
  • At least 5 years of managerial experience, 3 of which must be in a supply chain environment
  • Experienced in an ecommerce fulfilment operation is an advantage
  • Champion of endtoend supply chain operations in B2B and B2C environment
  • Handson Operations and familiar with LEAN and continuous improvement concepts
  • Experience in leading teams, managing and driving performances
  • Stake Holder Management experience
  • Resultsdriven, teamoriented individual
  • Strong sense of responsibility and high level of integrity
  • Possess good people skills, excellent interpersonal, communication and negotiation skills
  • Appreciate fast moving and matrix set up organisation environment
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