- Provide leadership and direction to the Post-Sales team, ensuring alignment with company standards and best practices to fulfill customer requirements.
- Direct and oversee the activities of the Post-Sales team, including the Customer Service Centre.
- Manage resources effectively, assigning engineers to fault tickets and Preventive Maintenance tasks.
- Supervise and maintain oversight of the fault ticket system, ensuring timely closure of all open tickets.
- Plan and coordinate relevant training sessions for engineers as needed.
- Regularly report on team performance and activities to management.
- Prepare and issue quotations to customers as required.
- Offer technical guidance and solutions to engineers facing complex issues.
- Assist in providing after-sales services to customers.
- ITE/Diploma in IT/Engineering/Audio Visual
- Optional Certifications:
• Crestron CTI-P101, CTI-P201
• Extron Control Professional (ECP), Extron Authorized Programmer (EAP)
• Kramer Control System Designer (301), Kramer Control System Programmer (302)
• Dante Level 1 & 2, Cisco CCNT, CCNA - Minimum of 2-4 years of experience in System Configuration, Testing & Commissioning for Audio Visual solutions.
- Minimum of 2 years of experience in a leadership role.
- Experience with products such as Videowall, LED & LCD Displays, Digital Sound Processor (DSP), Amplifiers, Speakers, Videoconferencing, and Audio Visual Switches.
- Experience with renowned AV brands like Samsung, Crestron, Extron, BOSE, Ev, Poly, Cisco, Logitech, etc.
- Experience in Crestron, Extron, AMX, Kramer automation programming would be an added advantage.
- Experience in DSP programming would be an added advantage.
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Assistant Technical Manager Audio Visual - Singapore - LINKEDCORP HR CONSULTANCY PTE. LTD.
Description
Roles & ResponsibilitiesJob Descriptions:
Job Responsibilities:
Switches
Designer
Preventive Maintenance
Leadership
Troubleshooting
Soldering
Lighting
Aftersales
CCNA
Job Descriptions
AV
Cabling
Customer Service
Commissioning