Management Support Officer - Singapore - ITE Institute of Technical Education

ITE Institute of Technical Education

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

[What the role is]

As a Management Support Officer (MSO) in ITE College West's Customer Relations Department, you will be responsible for providing customer service support as well as administrative work at the College's Customer & Visitor Centre (CVC) and/or call center.

[What you will be working on]

Respond promptly to customer inquiries at the College's Customer & Visitor Centre (CVC) and provide appropriate solutions and/or alternatives
Provide accurate, valid and complete information by using the right methods/tools
Support the department in other daytoday functions and administrative matters
Access and input information into Customer Relationship Management (CRM) system, inhouse student records system (counter and call centre) and queue system (counter only)
Maintain a positive, empathetic and professional attitude toward customers at all times
Ensure customer satisfaction and provide professional customer support

[What we are looking for]

Proficiency in Microsoft Office (especially in Word and Excel) and internet browsers (e.g. Explorer, Chrome etc.)
Besides English, the ability to converse efficiently in a second language (e.g. Mandarin, Tamil or Malay) and having relevant customer service experience would be an advantage.
Responsible and alert individual with a cheerful deposition
Strong communication and interpersonal skills