Front Office Manager - Singapore - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Position:
Front Office Manager (Full time #533984)

Property / Office:
Mandarin Oriental, Singapore

Location:
Singapore

Key Responsibilities

Responsible for the leadership and achievement of performance targets of the Rooms Division
Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Mandarin Oriental Hotel Group
Recommend and execute improvements in hotel policies and Rooms Division operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards
Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required
Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition
Recommend opportunities for improvement of organization and colleagues experience to improve job performance which is translated into achievement of quality goals
Drive colleagues' satisfaction and motivation by developing good employee relations through proactive engagement, coaching, and development of team members

Key Requirements

Diploma or Degree in Business Administration or Hotel Management
At least two (2) years of experience in a similar capacity in an international luxury hotel group
Excellent communication and interpersonal skills with colleagues and guests
Excellent customer service skills and enjoy creating delightful moments for guests
Able to thrive in a dynamic and fast paced environment
Strong analytical and problemsolving skills
Strong operational leadership with a business mindset

Advertised: 01 Apr 2023 Singapore Standard Time

Applications close: 30 Jun 2023 Singapore Standard Time