Field Service Engineer - Singapore - Carrier

Carrier

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Date Posted:

:00

Country:

Singapore

Location:

28 Teban Gardens Crescent, Singapore

Key Duties & Responsibilities

Lead a service section to deliver service in accordance with Service Contract or Repair obligations
Achieve service KPI such as 100% completion of preventive maintenance, utilization % rate, ensuring job delivery within planned cost
Manage a team of service technicians direct reports, and a few inhouse subcontractors
Work with Assistant Engineer for endtoend necessary works to ensure smooth delivery of ACMV services inclusive of:
Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
Arranging and raising Purchase Orders for subcontractors for delivery of service
Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
Review and approve time entries of technicians' hours and time sheets
Ensure Work Order completion and closure in Salesforce upon completion of field work
Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
Manage other administrative tasks as required such as field staffs' leave, tools requests, safety related requests, or cost related matters in SAP
Support field staffs for any required assistance
Backup of Assistant Engineer during their absence
Support field service team in above scope after office hours in the event of critical repairs

Monday

Friday, 8am 5.30pm.

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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