Restaurant Manager - Singapore - RC HOTELS (PTE.) LTD.

RC HOTELS (PTE.) LTD. Singapore

1 week ago

Description

Roles & Responsibilities

HOTEL OVERVIEW

Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Restaurant Manager, Prego

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
Long Term planning to create initiatives that furthers the outlet overall goal
Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
Monitor the reservation status and communicate with culinary team
Plan and control manning to meet business needs and according to budget
Work with Talent & Culture to recruit suitable colleagues
Communicate with team during daily briefings and conduct monthly department meetings
Ensure regular training and re-training when needed
Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
Ensure hygiene and food safety compliance in the outlet and related areas
Together with the Restaurant Manager lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
Lead a Heartist approach to guest experience/service with the F&B team
Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
Implement, monitor, train and maintain control measures to impact food costs,beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

3 years in F&B management experience,
Experience in similar size/style of 5* hotel
Diploma / degree in Hospitality Management
Leadership / People management
Good interpersonal and communication skills
Able to work under pressure and independently
Good interpersonal skills with ability to communicate with guests and all levels of employees
Service oriented with an eye for details

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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