eCommerce Specialist - Jurong West - confidential

    confidential
    confidential Jurong West

    1 week ago

    Full time
    Description

    Website Management & Maintenance

    • Upload and update products on the website, ensuring accurate and complete product data (e.g., descriptions, CAS numbers, images, and pack sizes).
    • Continuously improve the website's usability, functionality, and performance to align with business goals.
    • Conduct regular website audits to ensure efficient performance and address any issues promptly.

    Technical Troubleshooting

    • Identify and resolve website bugs and other technical issues to maintain uptime and functionality.
    • Collaborate with internal IT teams and external developers for complex problem-solving.

    Punchout Connections Management

    • Set up and maintain punchout integrations with key clients, ensuring smooth and efficient eProcurement processes.
    • Act as a point of contact for troubleshooting and resolving integration issues.

    Collaboration & Customer Engagement

    • Partner with internal teams (e.g., sales, marketing, IT) to capture requirements and implement website improvements.
    • Coordinate with external/internal vendors to implement enhancements and ensure website maintenance.
    • Conduct training for internal/external customers

    eCommerce Growth & Strategy

    • Contribute ideas to enhance online sales and drive customer engagement.
    • Analyze website performance metrics and recommend data-driven strategies to improve user experience and conversion rates.

    Support & Additional Responsibilities

    • Assist team members with ad hoc tasks related to eCommerce initiatives.
    • Stay informed about industry trends and new technologies to maintain a competitive edge.

    Qualifications:

    • Educational Background: Bachelor's degree in a scientific field (e.g., Biology, Chemistry, Biotechnology) or related field.

    Experience:

    • 3–5 years of experience in eCommerce operations or a similar role.
    • Experience with website content management systems and troubleshooting.
    • Familiarity with punchout integrations and eProcurement tools is a plus.

    Skills:

    • Strong problem-solving skills with a critical-thinking mindset.
    • Proficiency in managing product uploads and maintaining website data integrity.
    • Excellent communication and collaboration abilities to work effectively with internal and external stakeholders.
    • Basic understanding of analytics tools (e.g., Google Analytics) to monitor website performance.

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