Jobs

    Call Center Agent - Singapore - MTC CONSULTING PTE. LTD.

    MTC CONSULTING PTE. LTD.
    MTC CONSULTING PTE. LTD. Singapore

    1 day ago

    Mtc Consulting Pte. Ltd. background
    Description
    Roles & Responsibilities

    Call Center Agent

    Job Description:

    • Japan MNC
    • Basic up to $2300 + shift allowance + Flexi Benefits
    • Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
    • Annual Leave - 14 days +1 day each year, max 25 days
    • Jurong East

    Job Responsible:

    • To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
    • To monitor and respond to alarm signals within service level targets.
    • To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
    • To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
    • To adhere to plan work schedule & be available for overtime during emergencies in short notice.

    Requirement:

    • Able to perform rotating 12hours shift work, 4 days a week
    • 1 years' experience in fast-paced Call Center environment
    • With basic computer knowledge may apply.

    For consideration, kindly submit your CV to

    **Only shortlisted candidate would be notified**

    LIM SIANG FAN R2199045

    MTC Consulting Pte Ltd| EA Lic. No: 15C7752

    Tell employers what skills you have

    Customer Service Skills
    CRM
    Coaching
    Ability to Multitask
    Troubleshooting
    Microsoft Office
    Administration
    Service Level
    Pressure
    Customer Satisfaction
    Team Leader
    Consulting
    Microsoft Word
    Customer Service
    Customer Service Experience
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