- Japan MNC
- Basic up to $2300 + shift allowance + Flexi Benefits
- Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
- Annual Leave - 14 days +1 day each year, max 25 days
- Jurong East
- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
- Able to perform rotating 12hours shift work, 4 days a week
- 1 years' experience in fast-paced Call Center environment
- With basic computer knowledge may apply.
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Call Center Agent - Singapore - MTC CONSULTING PTE. LTD.
Description
Roles & ResponsibilitiesCall Center Agent
Job Description:
Job Responsible:
Requirement:
For consideration, kindly submit your CV to
**Only shortlisted candidate would be notified**
LIM SIANG FAN R2199045
MTC Consulting Pte Ltd| EA Lic. No: 15C7752
Tell employers what skills you haveCustomer Service Skills
CRM
Coaching
Ability to Multitask
Troubleshooting
Microsoft Office
Administration
Service Level
Pressure
Customer Satisfaction
Team Leader
Consulting
Microsoft Word
Customer Service
Customer Service Experience
Call Center