Hospitality Operations Manager - Singapore - RESORTS WORLD AT SENTOSA PTE. LTD.

Description

Primary Responsibilities

• Oversee all aspects of the daily operations of Room Service operations
• Ensure all guest orders, including amenities are delivered in a timely manner and in line with company standards
• Inspect Room Service floors and service landings to ensure service standards are maintained
• Respond to guest inquiries and coordinates special arrangements
• Review SOP and ensure training of team members are in compliance with company's service standards
• Ensure menu descriptions are up to date and distributed appropriately
• Enforce established guidelines and policies of the company to comply with all food & beverage policies, standards and procedures by training, supervising and managing the team
• Achieve monthly sales target and recommend strategies to improve sales
• Monitor P&L and recommend ways to reduce costs and expenses
• Ensure proper cost control on all expenses

Requirements

• Diploma certificate or its equivalent
• Minimum 5 years of managerial experience, preferably with in-room dining operations
• Possess good verbal, written and problem-solving skills
• Proficient in MS office applications
• Good management of P&L and food costs
• Able to work rotating shifts, weekends and public holidays