Customer Satisfaction Officer/ Engineer - Singapore - YAMAZAKI MAZAK SINGAPORE PTE LTD

YAMAZAKI MAZAK SINGAPORE PTE LTD Singapore

1 week ago

Description

Roles & Responsibilities

Job Description

Upload, review, and approve debit notes / invoices in the CRM system to facilitate accurate billing, financial transactions, and customer claim resolutions.
Review and approve debit notes and recharge approvals for global support activities, coordinating with teams in Japan, Brazil, and other regions as necessary.
Compile and review weekly and monthly reports related to customer claims, quality assurance, warranty expenditures, and product quality trends.
Facilitate and participate in meetings to discuss claim resolutions and quality improvement initiatives.
Attend various meetings related to claims, quality control, and customer satisfaction, providing input and ensuring accurate recording of meeting minutes.
Assist in organizing and conducting basic training sessions for employees involved in customer support and claim handling processes.
Document and handle customer claims, categorizing them based on severity and complexity. Coordinate with relevant departments for investigation and resolution of claims, ensuring timely follow-up and communication with customers.
Provide support for customer visits, particularly in addressing claims-related issues and ensuring customer satisfaction during on-site interactions.
Check for the implementation of permanent countermeasures as outlined in corrective action request reports, ensuring continuous improvement in product quality and customer satisfaction.
Review, approve, and upload all Laser Data Measurements for new and used machines, ensuring accuracy and timeliness for shipments.

Job Requirement

Bachelor's degree in engineering, business administration, or a related field.
Proven experience in customer support, claims handling, or quality assurance roles within a manufacturing or technical industry, with a focus on CNC machinery.
Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
Analytical mindset with attention to detail, capable of identifying trends, analysing data, and implementing corrective actions.
Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and concise manner.
Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) systems.
Ability to work independently, prioritize tasks, and collaboratively in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and continuous improvement.
Strong problem-solving skills and attention to detail, with a commitment to delivering high-quality training solutions tailored to the needs of machinery manufacturing.
Familiarity with machining processes, CNC technologies, and machine tool operations is highly desirable.

Tell employers what skills you have

Customer Relationship
Test Equipment
Quality Control
Claims Handling
Ability To Work Independently
Customer Support
Customer Relationship Management CRM
Quality Improvement
Knowledge Management
Financial Transactions
CNC
Machining
IP
Warranty
Presentation Skills
Customer Satisfaction

Engineering Officer

1 week ago

SINGAPORE TELECOMMUNICATIONS LIMITED Singapore

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enha ...
Engineering Officer

1 week ago

Singtel Singapore

**Engineering Officer**: · **Date**:13-Apr-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innov ...
Engineer Officer

1 week ago

Singtel Singapore

**Engineer Officer / Associate Engineer (Radio Network) #xpand**: · **Date**:14-Feb-2023 · **Location**: Singapore · **Company**:Singtel Group · Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital ge ...
Engineering Officer

3 days ago

Singtel Singapore

**Engineering Officer**: · **Date**:19-Apr-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innov ...
Senior Engineering Officer

1 week ago

Singapore Post Ltd Singapore

Job Description · The incumber is expected to assist Engineering Management to monitor and keep track inventory parts of all the machineries located at both SingPost eCommerce Log Hub and SingPost Center. He/she is also expected to coordinate with vendors during their remote or o ...
Senior Engineering Officer

1 week ago

Singtel Singapore

**Senior Engineering Officer - Fibre & Copper Diversion Ops (Networks)**: · **Date**:18-Mar-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives ...
Senior Engineering Officer

5 days ago

Singtel Singapore

**Senior Engineering Officer (Networks)**: · **Date**:6 May 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our peo ...
Senior Engineering Officer

1 week ago

Singtel Singapore

**Senior Engineering Officer (Networks)**: · **Date**:18-Mar-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our pe ...
Senior Engineering Officer

1 week ago

Singtel Singapore

**Senior Engineering Officer**: · **Date**:1 Apr 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us ...
Senior Engineering Officer

5 days ago

Singtel Singapore

**Senior Engineering Officer**: · **Date**:14 Mar 2024 · **Location**: Singapore, Singapore · **Company**:Singtel Group · At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help u ...
Documentation Engineer/officer

1 week ago

ECSAL TECHNOLOGIES PTE. LTD. Singapore

Coordinate with external certification bodies/customers/internal departments to compile and submit documentation to meet certification requirements and obtain certification reports (such as Semi S2-S8 and NFPA79 standards) · - Coordinate with ISO certification bodies to implement ...
Test Engineering Officer

1 week ago

CGP Personnel Singapore

**Job details**: · - Posted 17 March 2023 · - Salary $3,500.00 per month · - LocationSingapore · - Job type Temp · - DisciplineGovernment · - Reference4374 · - ContactIan Tham · **Job description**: · **Requirements**: · - Tertiary qualification in Electronics and Electrical Engi ...
Marine Engineer Officer

5 days ago

SING YA ASSOCIATES & EMPLOYMENT AGENCY Singapore

At least 5 years in salling with relevant working experience (Ship Management / Marine industry / related sectors) · - Coordinate and liaise with external vendors for project works, supervise vendors and shipyard/contractors during repair/maintenance works, to ensure repair works ...
Production Officer/engineer

6 days ago

TRITON AI PTE. LTD. Singapore

**Normal Working Hours**: · - **Up to Basic $3000( Commensurate based on relevant years of experiences)**: · - **West, Company Transport Provided at Designated Point**: · - **MNC Chemical Manufacturing Company**: · - **Permanent Position with AWS + Variable Bonus** · **Responsibi ...
Marine Engineering Officer

1 week ago

GRACE OCEAN PRIVATE LIMITED Singapore

**JOB DESCRIPTION** · - Maintain our world fleet of about fifty vessles, including spare parts arrangements, repairing monitoring and visual inspection when they drop in Singapore. · - To manage all service reports and weekly/monthly report from our fleet. · - Able to travel over ...
Engineer/audit Officer

1 week ago

PUB, The National Water Agency Singapore

**What the role is** · - To perform audits on operational risks and control processes with main objectives of assessing adequacy of risk management controls and compliance with RPs/SOPs for the purpose of improving the effectiveness of governance and risk management. · **What you ...
Office 365 Engineer

4 days ago

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Singapore

**Requirements**: · - Possess a degree in Computer Science/Information Technology or related fields. · - 3 to 8 years of experience in providing technical support to end · - Responsible for monitoring system performance, identifying issues, and implementing solutions to improve p ...
Office 365 Engineer

4 days ago

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Singapore

**Requirements**: · - Possess a degree in Computer Science/Information Technology or related fields. · - 1 to 3 years of experience in providing technical support to end · - Responsible for monitoring system performance, identifying issues, and implementing solutions to improve p ...
Senior Engineering Officer

1 week ago

SINGAPORE TELECOMMUNICATIONS LIMITED Singapore

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enha ...
R&d Officer/ Engineer

6 days ago

TRUST RECRUIT PTE. LTD. Singapore

**Summary** · To carry out the general duties of the design functions. Ensure compliance to Environmental policy, reduction of waste and prevention of pollution. · **Responsibilities** · - Degree in Mechanical engineering · - Ensure that all design aspects take into consideration ...