Tiktok E-commerce - Singapore - TikTok

TikTok

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

About the Team

Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality.

We are looking for a policy education program manager to join our team to drive user policy education related projects.

Responsibilities may include:
designing and delivering e-commerce user policy training, enhancing operational procedures, and driving product and policy education mechanisms. This role is based in Singapore and is responsible for South East Asia policy education.

Responsibilities:

Translate ecommerce platform governance policy into engaging, informative, and easily digestable educational content for sellers and creators.
Write and produce educational materials and visualzed content, including video scripts, slide decks, and infographics, that appeal to multiple countries and language backgrounds

Review and copy edit materials for quality and accuracy.

Evaluate efficacy of internal & external policy education content.
Identify optimal channels for delivery of policy education content.
Collect, organise, and analyse data.
Be the voice of the sellers and creators Remain uptodate on key workflow changes, operational guidelines, platform policy updates, and enforcement standards to champion policy education frameworks.
Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve overall processes.
Establish partnerships with global crossfunctional teams, including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize the overall process policy education workstreams.

Qualifications:

Bachelor's Degree or above.
5+ years of experience in instructional design, preferably in a technical product environment
Experience developing training materials and visualized contents for a wide range of backgrounds and international markets required
Exceptional writing and editing skills
Demonstrated ability to analyze data and use data to drive decision making.
Excellent coordination and communication skills across crossfunctional teams to build plans and projects.
Excellent interpersonal and communication skills to influence and reach agreements with others.
Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
Passionate, selfdriven, and curious to learn and able to work independently in a fastpaced environment.
Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.
Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy.
International experience in the ecommerce industry is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.