Desktop Engineer (Central & North, up to 3200) - Singapore - confidential

    confidential
    confidential Singapore

    3 days ago

    Full time
    Description

    Roles & Responsibilities

    · MNC

    · 12 months contract, subject to renewal

    · Location: Central (LengKee, nearest MRT: Queenstown) AND Senoko

    · Salary: up to $3200 + OT + completion bonus

    Essential Responsibilities:

    · Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

    · Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.

    · Provide technical assistance for operating systems, applications, and other software tools.

    Hardware and Software Installation:

    · Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.

    · Install and configure operating systems, software applications, and updates.

    · Set up and configure network printers and other peripherals.

    System Maintenance and Monitoring:

    · Perform routine maintenance tasks such as system updates, patches, and antivirus scans.

    · Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

    · Manage user accounts, permissions, and access levels as per company policies.

    Documentation and Reporting:

    · Maintain accurate records of hardware inventory, software licenses, and configurations.

    · Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

    · Generate reports on system performance, incidents, and resolutions for management review.

    Collaboration and Training:

    · Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.

    · Provide training and guidance to end-users on basic IT operations, software usage, and best practices.

    · Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

    Qualifications/Requirements:

    · Nitec / Diploma Information Technology, or related field (or equivalent work experience)

    · Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

    · Minimum 2 to 3 years of relevant working experience.

    · Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).

    · Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.

    · Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

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