Contact Centre Support Specialist - Singapore - ITCAN Pte Ltd

ITCAN Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Core Skills:

OS:
Unix/Linux platform/Windows

DB:
MS SQL and Oracle

App server:
IIS, WebLogic/WebSphere,

Middleware:
WebLogic, CD/SSH

Programming Language:
Java, C++, shell script, Windows scripting

Job Details:

Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
Be able to participate/conduct regular DR simulation/live DR exercise.
Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.
Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
Proactively Identify and Identify opportunities for preventive Measure.
Perform Administration & Optimization to achieve of Optimal System Performance
Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards
Recommend Design and Operational Optimizations
Respond on time to the queries raised by various business units
Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders
Work with Project/Enhancement Teams to Review, Transition for Run Team

Job Type:
Contract

Contract length: 12 months

Pay:
$6, $7,000.00 per month

Benefits: