IT Director - Singapore - YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE

Description

Resposibilities

IT Projects Implementation

Assist in software testing and project implementation, system administration and support the day-to-day systems operation within the Association, including supporting ERP system, PMS system, IT infrastructure and networks

Collaborate in setting up the machine, configurating software

Performing UAT/SIT, software user training for end-user

Document IT projects comprehensively, outlining processes, configurations, and outcomes

Conduct system reviews to assess requirements, troubleshoot issues and gather insights for improvement

IT Service Support

Provide remote helpdesk and onsite support services for end-users, addressing their technical needs promptly and professionally

Assist in onboarding/exiting users and maintain up-to-date users access record in all IT systems.

IT Tasks and Ad-hoc Duties

Maintain accountability and accuracy of all IT assets inventory

Undertake various IT-related tasks as required to support onsite staff effectively

Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility

Requirements

Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field

A min of 3 years of hands-on experience in a similar position

Mandatory experience in software application support, with exposure to systems like Charity management, PMS, POS, ERP, etc

Familiarity with basic IT infrastructure, server setup and network troubleshooting

Effective communication skills to liaise with team members, end--user and vendors

Proficiency in escalating technical and user enquires clearly a to technical teams and superiors