Opening for Calypso Support Analyst in Singapore - Span Consultancy Pvt Ltd

Span Consultancy Pvt Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Key Responsibilities

Application monitoring responsibilities

Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize downtime.
Process and issue daily, weekly and monthly reporting on data quality.
Streamline processes to minimize manual intervention.

Incidents and Requests management (business users and others IT teams)

Analyse and manage incidents/requests.
Coordinate incidents impacting several teams.
Night oncall duty for batch incidents or New York business high priority requests (rotating schedule within the team).

Problem management and continuous improvement

Identify recurring problems and eliminate them.
Provide requirements to build team for bug fixing and improvements.
Put in place trainings for business users to reduce the number of daily requests from business to IT.
Process improvements.
Coach more junior team members as required.

Change management

Release testing.
Performance analysis.
Production deployment and validation.
Production releases on weekend (rotating schedule within the team).

Qualifications and Profile

Minimum 8 years hands on experience with Calypso as a back office.
Understanding of financial products (FX, Monday market) and trade lifecycle.
Very good communication skills and keen to work with business users.
Excellent analytical and problem solving skills.
Autonomous, cooperative mindset. Proactive in security, incident prevention, productivity and global improvement of the quality of service.
Proven ability to work individually under pressure.
Excellent written and verbal communication skills.
Technical Skills ofEOD batch

Control M
ITRS Geneos monitoring

Dababase:
Oracle, Sybase, MongoBD.

UNIX
Ticketing tools (e.g. JIRA)
CI/CD tools
JAVA (JDBC, JMS)
AGILE track record.

Education & Work Experience