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    Technical Support Engineer - Singapore - City - RGF HR Agent Recruitment

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    Permanent
    Description

    Our Client\'s Service/Product:
    Support real-time operating platform


    The Responsibilities:
    ・Address technical questions from clients on the operation of the ICONICS Suite of software and products
    ・Document all calls as cases into the company Salesforce CRM System
    ・Comfortable talking to stakeholders and sellers regarding commercial aspects of cases
    ・Client support for strategic Customers of the company who use ICONICS products in the area, as designated by management.
    ・Continuous learning of software products and customer operating environments


    The Requirements:
    ・Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
    ・Proficiency with Windows platforms
    ・Strong troubleshooting skills and customer service-oriented
    ・Familiarity with MS SQL Server, Microsoft IIS, networking, Web Services, IoT Technologies, Cloud applications, and data exchange (Azure, etc.), and Web publishing technology
    ・Certifications in the latest Microsoft technologies
    ・Experience with VBA/VB Scripting (or C#, C++)
    ・Familiarity with using the Salesforce CRM

    RGF Privacy Policy -

    Disclaimer:
    The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment.

    All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities.

    A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at


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