Assistant Manager, IT Service Desk Transformation - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.

PERSOLKELLY SINGAPORE PTE. LTD. Singapore

1 day ago

PERSOLKELLY Singapore Pte Ltd background

Description

Roles & Responsibilities

Contract Duration: 12 months
Working Location: Nanyang Ave
Working Hour: Normal Office Hour

Responsibilities:

Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results
Identify improvement opportunities through process re-design, automation development or system improvements.
Ensure timely and accurate provisioning and deprovisioning of user access
Perform regular access reviews and audits to ensure compliance with security policies
Ensure documentation on access control procedures, work instructions and configurations are accurately maintained
Review and manage IT Service Desk services Service Level Agreements.
Handle customer's feedback and ensure prompt and effective resolution
Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk
Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre
Experience in low-code platform e.g. UiPath, Outsystems, Power Query
Good interpersonal, communication, and organization skills
Analytical and problem-solving skills with the ability to work autonomously
Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

Gelangre Reyanelle Gelario | REG No : R1870995

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

Tell employers what skills you have

Work Autonomously
Active Directory
Software Engineering
Data Integration
Information Technology
Service Level
Access Control
Compliance
Service Desk
Audits
Customer Satisfaction
ITIL
ServiceNow
Job Search
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