Manager, Programme Management - Singapore - Nanyang Technological University
Description
Nanyang Executive Education (NEE), a division of Nanyang Business School, Singapore, offers continuing education and training programmes to middle and senior executives.
Delivered by a world-class faculty and complemented by notable industry leaders, our programmes attract talented individuals from Asia and across the globe, providing valuable opportunities for networking and cross-cultural interaction.
This is a key operational role in the organization of programme delivery, as NEE's programme portfolio is expanded through increased efforts to deliver new programs as part of a lifelong learning space – to help professionals deepen their skills, improve their careers, as well as to help others who wish to transition in their careers to better adapt in an IR 4.0 economy.
The role involves liaising with different stakeholders ie. clients, mature, adult participants, faculty, vendors, NTU colleagues in Housing and Auxiliary, CITS, Finance etc. The delivery should meet and even exceed client's expectations.
Programme and Client Service ManagementUnderstand clients' needs from BD seniors and clients themselves, so that one can better organize the delivery of the programmes to meet the programme objectives.
To be able to solve problems promptly as and when they arise, and to also be in charge of the logistic arrangements including invoicing, vendor management, programme logistics set-ups, etc.
To ensure that the programme is professionally delivered and meets and even exceed client expectations. Prepare P/L budget for NEE programmes and monitor financial performance
Project ManagementTo lead and take on college projects that improve efficiency, service delivery, or governance and compliance, as and when such projects arise.
Engage with the NEE Operations team members to meet on the deliverables in relation to the customer experience and overall efficacy.
To work with internal and external stakeholders, including faculty, clients, participants, NTU colleagues in NSS, Finance, IT, to ensure smooth program organization, logistics, and delivery Understand Skillsfuture funding framework to develop programmes in line with Skillsfuture requirements, and to ensure compliance with SSG rules and regulations.
To appreciate and understand how to use data collected from programs to draw insights, improve operations and reporting, and make decisionsOperations
Engage with the NEE Operations team members to meet on the deliverables in relation to the customer experience and overall efficacy.
To work with internal and external stakeholders, including faculty, clients, participants, NTU colleagues in NSS, Finance, IT, to ensure smooth program organisation, logistics, and delivery Understand Skillsfuture funding framework to develop programmes in line with Skillsfuture, and to ensure compliance with SSG rules and regulations.
To appreciate and understand how to use data collected from programs to draw insights, improve operations and reporting, and make decisionsRequirements
Bachelor's degree
At least 6 years' work experience
Experience in project/event management, in the executive education/lifelong learning space, or experience in consultancies will be advantageous.
Proficient in general software applications that facilitate work operations
Ability to communicate and persuade effectively, both oral and written
Ability to multi-task and pay attention to detail
Able to handle the fast-paced dynamic work environment
A likeable disposition and a professional demeanor, with the ability to work under tight deadlines
Good team-player and able to work independently
Hiring Institution:
NTUA research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges.