Customer Care Officer - Singapore - Raffles Medical Group

Raffles Medical Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Category:
Professionals- Location:SingaporeFunction:Ancillary and Support- Date Posted:Mar 15, 2023

Responsibilities:

Responsible for day to day operation of a Call Centre and perform follow up action when required- Provide accurate information to policyholders/clients in relation to their policies Support and collaborate with hospital call centre to provide seamless one stop service- Close working relationship with Claims and Clinic Management and related teams to ensure seamless coordination of patient care- Ability to handle incoming and outgoing voice-based telecommunication in the call centre- Prepare and compile reports- Adhere to all company policies, procedures and business ethics codes- Keep up to date with products, services and procedures in the organisation and department- Drive positive customer experience- Perform ad-hoc duties assigned by supervisor
Job Requirements:Diploma in any discipline- At least 2 years of relevant customer service/call centre experience- Polite, tactful and friendly- Open to work shifts- Good communication skills and takes initiative- Able to work well independently and in teams