Head of Department - Singapore - TEMPSERV PTE. LTD.

Description

Looking for an IT Department manager to oversee and be in charge of the following:

• Orders and Revenues Management: Responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department.

• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams.

• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff.

• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success.

Requirements:

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.

• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, contract negotiation, compliance, budgeting, and risk management.

• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.

• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.

• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.

• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.

• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Interested candidates, please forward a detailed resume and email to career{a}

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R