MS 365 CRM Implementation and Power BI Support Consultant - Singapore - HELIUS TECHNOLOGIES PTE. LTD.

Description

Position Type: Contract, deputed to Client | Work Location: 6 Serangoon North Avenue 5

Required

• Minimum 2+ years' experience supporting software development teams

Microsoft Dynamics CRM 365 implementation

• Understanding of CRM and experience supporting a development team

Power BI

• Fine tuning of reports
• Customizations to the product, plugins, customs workflows, power automate
• Support and maintain existing Power BI reports
• Experience with software release management processes and documentation

Description

• Assist with requirements gathering and documentation for CRM customizations.
• Testing and validating CRM solutions, plug-ins, workflows, and reporting.
• Supporting UAT and SIT testing by coordinating testing schedules, documenting issues, and verifying fixes.
• Managing release documentation and checklists for deployments.
• Providing Level 1 and 2 technical support to end users, troubleshooting issues and providing workarounds.
• Logging, triaging and escalating defects and bugs to development team.
• Coordinating cross-functional communications regarding releases and issue resolution.
• Documenting processes, procedures, and configurations.
• Managing project documentation and artifacts.
• Scheduling and coordinating meetings.

Almira | Recruitment Consultant

Email: -| Office Telephone: +65

EA Personnel Registration Number: R

Singapore Employment Agency Licence No: 11C337