Customer Service Supervisor - Singapore - People Profilers Pte Ltd

    People Profilers Pte Ltd
    People Profilers Pte Ltd Singapore

    1 day ago

    Full time $38,000 - $62,000 (SGD) per year *
    Description
    • Substantial knowledge on cargo commodity as per IATA rules and regulations
    • Respond to customer's complaints & enquiries promptly and provide possible suggestions/solutions or assist with recovery actions where possible
    • Ensure compliance with customer's Standard Operating Procedures & Work Instructions
    • Liaise with overseas agents on various requirements and rates
    • Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
    • Co-ordinate with export operations to ensure accuracy in documentation and invoicing
    • Work with cross-functional teams to ensure seamless support, high customer satisfaction, high productivity and efficiency
    • Main back-up and coordinating shipment arrangement for odd size, sensitive, high valuable cargo and adhoc projects
    • Supporting others on shipment execution when necessary or when down with resources
    • Maintain good relationships with both internal and external stakeholders
    • Lead / guide and train the team on daily job scope and being the first point of escalation
    • Resolve discrepancies through team effort by working with team mates on resolution
    • Monitors and work closely with team to achieve monthly GM targets, DQE KPI and AED failure
    • Generate weekly Job file listing report for the ground team to ensure files are billed within KPI
    • Suggest improvements where required, through discussion with team and proposal to direct reporting manager prior to implementation
    • Perform random shipments compliance audit checks on monthly basis
    • Manage claims query, follow up with internal stake holders and vendors, and update customer
    • Investigate root-cause of incidents and service failure and issue CAPAR
    • Manage and support both Internal and External Auditors' queries
    • Conduct department meeting
    • Timely escalation of issues / concerns that requires broader attention and resolution
    • Take charge of Supplier's invoice disputes
    • Take on all other ad-hoc tasks delegated by Manager

    Requirements:

    • Diploma / Degree preferred
    • Preferably with minimum 5 years of experience in freight forwarding
    • Proficient in MS Office & ability to work independently
    • Dangerous Goods Regulations (DGR) trained will be an advantage
    * This salary range is an estimation made by beBee
  • Work in company

    Service Supervisor

    Only for registered members

    Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. · Our purpose is Keeping the World Flowing for Future Generations. · For over sixty years, the world ...

    Singapore $36,000 - $66,000 (SGD) per year

    4 days ago

  • Work in company

    Service Supervisor

    OUE Restaurants

    Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings · Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up · M ...

    Singapore $36,000 - $66,000 (SGD) per year

    1 day ago

  • Work in company

    Service Supervisor

    Only for registered members

    Assist guests at first point of contact via phone,email,inquiries,via online bookings ,take orders,recommend menu specialties,support daily kitchen operations.Set up tables,support team · ...

    Singapore $36,000 - $66,000 (SGD) per year Full time

    1 week ago

  • Work in company

    Service Supervisor

    Only for registered members

    · Company Description · Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. · Our purpose is Keeping the World Flowing for Future Generations. · For ov ...

    Singapore $36,000 - $66,000 (SGD) per year

    3 days ago

  • Work in company

    Service Supervisor

    Only for registered members

    Assist in first point of contact between guests and restaurant through inquiries via phone, email, or online bookings. · Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up · Manage P ...

    Singapore

    1 month ago

  • Work in company

    Service Supervisor

    Only for registered members

    Join our dynamic team at Team Meet Pte Ltd as a Service Supervisor to ensure exceptional customer service and oversee the smooth operations of our restaurant floor. · ...

    Central Region

    1 month ago

  • Work in company

    Service Supervisor

    Only for registered members

    Come build your career. · It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of ...

    Singapore $36,000 - $66,000 (SGD) per year

    2 days ago

  • Work in company

    Supervisor, Maintenance Services

    Only for registered members

    Supervise daily line station operations for full line maintenance and IFE operations. · Ensure all maintenance tasks are completed on time, · Communicate clearly with internal stakeholders, · E nsure staff work in a safe manner at all times, · ...

    Singapore

    1 month ago

  • Work in company

    Supervisor, Maintenance Services

    Only for registered members

    + Supervise daily line station operations for the purpose of full line maintenance and IFE operations · + Ensure all maintenance tasks are completed on time...+ Oversea and perform full line maintenance which may include but is not limited to Airframe...+ Complete all administra ...

    Singapore

    1 month ago

  • Work in company

    Service Operations Supervisor

    Only for registered members

    As Operations Supervisor at one of our international school canteens, you will lead our front-of-house teams, guiding colleagues to serve the diverse community of students, school staff and parents. · ...

    Singapore

    1 month ago

  • Work in company

    Guest Services Supervisor

    Only for registered members

    +Job summary · The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. · +ResponsibilitiesProactively engaging with guest upon arrival ...

    Singapore

    1 month ago

  • Work in company

    Guest Services Supervisor

    Only for registered members

    The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. · Proactively engaging with guest upon arrival or during check in · Maintain gu ...

    Singapore Full time

    2 weeks ago

  • Work in company

    Supervisor, Service Recovery

    Only for registered members

    Airbnb es una compañía dedicada a ayudar a crear un mundo donde cualquier persona pueda pertenecer en cualquier lugar. Se busca un líder resiliente para dirigir al equipo de servicio recuperación durante momentos urgentes y críticos. · ...

    Singapore Full time

    3 weeks ago

  • Work in company

    Supervisor, Service Recovery

    Airbnb

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that ...

    Singapore

    3 hours ago

  • Work in company

    Client Service Supervisor

    Only for registered members

    Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. · ...

    Singapore

    3 weeks ago

  • Work in company

    Supervisor, Butler Service

    Marina Bay Sands

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE · Be part of our diverse and inclusive team. · Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapo ...

    Singapore $9,000 - $12,000 (SGD) per year

    15 hours ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    The Opportunity: Our client is a global company providing solutions for industrial and material handling serving customers across various regions. They are looking for a Customer Service Supervisor to lead and manage a small team. · ...

    Central Region

    3 weeks ago

  • Work in company

    Supervisor, Service Recovery

    Airbnb

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that ...

    Singapore

    3 days ago

  • Work in company

    Customer Service Supervisor

    Kidde Global Solutions

    The Next Level of Fire & Life Safety Leadership · With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we're taking that l ...

    Singapore $38,000 - $62,000 (SGD) per year

    2 days ago

  • Work in company

    Supervisor, Guest Service

    CapitaLand

    About Us · Headquartered and listed in Singapore, CapitaLand Investment Limited ( CLI ) is a leading global real estate investment manager ( REIM ) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion ...

    Singapore

    1 day ago

Jobs
>
Customer service supervisor
>
Jobs for Customer service supervisor in Singapore