Client Service Executive - Singapore - THE SUPREME HR ADVISORY PTE. LTD.

Description

Customer Service Executive

Address: 21 Changi N Way, Singapore 498774

5 days 9am to 6pm

$2500 to $2800

Requirements

Min Diploma or equivalent.

At least 2-3 years of Customer Service experience.

Familiar with computer

SAP Knowledge

Main Duties:

To ensure smooth transactions and coordination of order processing between Sales, production, and logistics.

Responsibilities and Activities Summary:

• Responsible for the Full Spectrum of order processing
• (E.g.: Sales Order, Refills Order, Consignment Orders, Sample request and Transfer Orders, etc.)
• Work closely with Sales Managers to ensure all orders are processed promptly and accurately into the system on the same working day.
• Assist Sales Managers in updating the prices, sales conditions, information, contracts, etc. in the Sales Force System whenever necessary.
• Monitor orders and communicate order status to customers.
• Monitor orders and communicate order status to customers.
• Coordinate with the logistics team closely to ensure on-time delivery and provide a complete set of required documents to the customer promptly.
• Review shipping documents and ensure documents are in full.
• Follow up with customers on overdue invoices and payments.
• Handles customer requests on technical documents, shipping documents, etc.
• Work with commercial and technical teams to handle customer coordinating returns, credit, replacement, etc. tender information
• Provide administrative support and any other duties as assigned by the Customer Service Manager.
• Follow Company Procedures and policies.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R

The Supreme HR Advisory Pte Ltd | EA No: 14C7279