Call Centre Associate x8 - Singapore - TEMPSERV PTE. LTD.

    TEMPSERV PTE. LTD.
    TEMPSERV PTE. LTD. Singapore

    1 month ago

    TempServ Pte Ltd background
    Description
    Roles & Responsibilities

    Responsibilities:

    • Handle customers' queries (via telephone / email) escalated from Call Centre
    • Handle queries from walk-in customers
    • Handle first level troubleshooting with regard to the Internet e-services
    • Escalating complex queries for superior's intervention
    • Engaging customer in change management campaigns
    • Suggest improvements arising from feedbacks or interaction with the customers
    • Submit daily report in a timely manner

    Requirement:

    • Min O level / ITE / Diploma in any discipline
    • 1 year exp in Customer Service / Call Centre will be added advantages
    • Possess excellent customer service, communication and interpersonal skills

    Tempserv Pte Ltd
    License No: 06C3745
    Ivy Ng Siew Hoon I EA Reg. No: R1102590

    Tell employers what skills you have

    Front Office
    Microsoft Excel
    Interpersonal Skills
    Administration
    Information Technology
    Project Management
    Service Desk
    Mobile Devices
    Statistics
    Customer Service
    Scheduling
    Call Center