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- Handle customers' queries (via telephone / email) escalated from Call Centre
- Handle queries from walk-in customers
- Handle first level troubleshooting with regard to the Internet e-services
- Escalating complex queries for superior's intervention
- Engaging customer in change management campaigns
- Suggest improvements arising from feedbacks or interaction with the customers
- Submit daily report in a timely manner
- Min O level / ITE / Diploma in any discipline
- 1 year exp in Customer Service / Call Centre will be added advantages
- Possess excellent customer service, communication and interpersonal skills
Call Centre Associate x8 - Singapore - TEMPSERV PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Requirement:
Tempserv Pte Ltd
License No: 06C3745
Ivy Ng Siew Hoon I EA Reg. No: R1102590
Front Office
Microsoft Excel
Interpersonal Skills
Administration
Information Technology
Project Management
Service Desk
Mobile Devices
Statistics
Customer Service
Scheduling
Call Center