Customer Service/Care Officer - Singapore - ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD

Description

Roles & Responsibilities

Customer Care Officer (1 Year Contract) x 8

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
• Customer Service Experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: to apply or contact via Whatsapp :

ATTN; Tan Hui Yung Janet (CEI: R

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EA License No: 05C3451

Tell employers what skills you have

Customer Service Skills
Customer Service Oriented
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Customer Care
Administration
Data Entry
Good Communication Skills
Service Desk
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Case Management
Customer Service Experience
Call Center