- Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, prepare and present incident reports.
- Provide security knowledge in security architecture recommendation and perform the necessary best configuration.
- Provide collaboration efforts in assisting the SOC teams in incident investigation.
- Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.
- Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.
- Ensure that daily operations and tasks are properly completed and followed up.
- Escalate issues and liaise with subject matter experts as required to resolve issues.
- Support after-office hours activities and standby requirements as necessary.
- Support shift rotation as necessary.
- Prepare activities report and work documentation.
- Educational background in Information Systems, Cybersecurity or related disciplines.
- 2-5 years of hands-on engineering, support or operations experience in Infrastructure, Network or Security Tools
- Broad understanding of systems, network infrastructure; working experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure.
- Proficiency in one or more general-purpose programming languages (Perl, Python, PHP, Shell, PowerShell, Windows Scripting, Windows console programs, .Net, Yara, Regular expression) will be a plus.
- Certificates such as ITIL Foundations, Microsoft MCSA, CISA, CISSP will be a plus.
- Ability to work independently, under the general guidance.
- Support after office hour and during weekend/public holiday
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Ops Manager
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Trade Ops Manager
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Ops/facilitie Manager
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Manager, Dev Ops
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Facility Ops Manager
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Global S&op Manager
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Clinic Ops Management Trainee
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Manager - Ops Planning & Contingency
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Asean Sales Ops Manager
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Senior Scheme Ops Manager
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Security Engineer, Managed Ops - Singapore - ABPGROUP PTE. LTD.
Description
Roles & ResponsibilitiesAbout the role
The position is part of our Cyber Fusion Center's managed support and operations team and is responsible for day-to-day support and operations of assigned cybersecurity solutions and platforms.
Responsibilities:
Candidate requirements:
Security Architecture
Troubleshooting
Ability To Work Independently
Powershell
Application Servers
Root Cause Analysis
Windows Scripting
Incident Investigation
MCSA
Python
Operating Systems
Windows
Engineering Support
CISA
ITIL
CISSP