IT Application Support Manager - Singapore - Sciente International

Sciente International

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Key Responsibilities:

Provide Level 2 production support and manage incident resolution against established SLAs
Maintain detailed and uptodate documentation of issues, resolutions of the solution procedure
Manage service requests to fulfill business and product support requests
Communicate planned/unplanned outages.
Plan and ensure timely housekeeping and Infrastructure maintenance activities to support Application health
Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
Prepare and provide operational and performance dashboards for KPI trending and reporting
Coach and oversee work and project coordination within the Applications Support team

To qualify for the role, you must have:

Bachelor's degree in Information Technology or equivalent
Preferably with working experience and knowledge of the Singapore Government Sector regulations and environment.
Excellent leadership qualities to engage and manage stakeholders
Selfmotivated and thrive in a demanding work environment
Strong written and verbal communication, interpersonal, presentation, client service and business writing skills.

Job Types:
Full-time, Permanent

Salary:
$8, $11,000.00 per month

Benefits: