Support Specialist - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Technology

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 08/May/2023, 1:11:29 AM

Unposting Date: 07/Jun/2023, 5:59:00 PM

JOB SUMMARY

Responsibilities:

Draft OLA and review documentation for any upstream
Act as L2 support to L1 team in India
Manage/coordinate recurring issues and ensure longterm resolution
Drive Engineering and BUILD (Development) teams for bug fixes
Perform risk reviews of the environment and raise new risks where/when applicable
Stakeholder management with FO trading, Middle Office, Product Control, Development and Infrastructure teams.
Work closely with UNIX/Database/Network Infrastructure teams on stability improvement programs or general improvements to the environments.
Manage open risks and audit point through to closure
Participate in the bank wide DR tests and FM PSS monthly DR Failovers

Accountable:

Monitor batch processing, enhance batch processing and ensure batches meet SLA's
Ensure timely response and coordination of user queries and incidents
Ensure problems are raised for recurrence incidents and regularly followed up thought out closure.
Deliver any necessary automations to reduce manual work

RESPONSIBILITIES

Strategy

Awareness and understanding of the Group's business strategy and model appropriate to the role

Business

Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

Abide by group processes in place for production support which are in line with ITIL framework

Risk Management

The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Singapore / IT-TPS CCIB / IT-TPS CCIB FM Revenue / SABRE PSS team to achieve the outcomes set out in the Bank's

Conduct Principles:
Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Ensure compliance with rules outline by the relevant regulators (MAS, PRA, etc.)

Key stakeholders

FO trading, Middle Office, Product Control, Development and Infrastructure team
Any Degree from recognized university
ITRS/Geneos Monitoring
RedHat (RHCSA)
Cloudera Hadoop stack
AWS (AWS Cloud Practitioner)
Kubernetes (CKA)
ELK Stack
Git/BitBucket
Grafana

Role Specific Technical Competencies

Good understanding of ITIL processes
Unix based environments knowledge
Unix shell of scripting
Shell or Python scripting knowledge
Experience in release/change management
Kubernetes exposure
Experience in config. and mgt. of monitoring toolsets (Geneos/Nagios, Patrol, etc.)
Prior experience with batch scheduling tools (e.g. Control-M)
Cloudera CDP exposure

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
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Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
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Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
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Time-off including annual, parental/mat