Technology Support III, Payments Technology - Singapore - JPMORGAN CHASE BANK, N.A.

Description

Roles & Responsibilities

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.

• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

• Ensures information controls, back-up and recovery strategies are in place across all environments.

• Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.

• Develop and maintain relationships with technical staff, end users and clients.

• Demonstrate creativity, innovation and high performance.

• Design, code, test and deliver software to automate manual operational work (Kafka, Java etc)

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science / Information Systems / Engineering or related disciplines

• Minimally 5 years of experience troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Expert in UNIX shell, Perl, Python, or similar scripting languages.

• Knowledge of Dynatrace, Splunk and Geneos is added advantage

• Experience supporting mission-critical in financial services industry, particularly in a merchant servicing environment or in payments, is a big plus.

• Expert practitioner in one or more technology domains, may be a cross-domain expert, able to solve complex and mission critical problems within a business or across the firm

• Experience in Unix or Stratus will be a plus

• Experience working in cloud (AWS)

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Tell employers what skills you have

Perl
build trust
Subject Matter Expert
Leadership
Multimedia
Change Management
Level Design
Identifying risks
Technical Direction
Information Technology
Audio Editing
People Development
Cultural Diversity
Team Player
Learning Management
Java
Stakeholder Management
Process Control
define risks
Service Delivery