Sales coordinators - Singapore - ADEPT MANPOWER (ASIA) PTE. LTD.

Description

Roles & Responsibilities

Responsibilities:-

• Connect with new leads and clients, track in CRM
• Nurture leads, qualify, and track systematically
• Proactively follow up to convert leads to customers
• Provide exceptional customer service
• Manage inbound calls from customers
• Understand and promote our product (rooms and amenities)
• Document customer requests and profiles
• Use property management system for enquiries
• Train agent partners and assist with sales efforts
• Understand industry practices and procedures
• Provide support via phone, email, chat, and social media
• Anticipate and address customer needs
• Meet service level agreement targets
• Achieve customer service KPI metrics
• Provide regular updates and reports to management
• Report on customer feedback
• Coordinate sales with the BD team and agents
• Provide reports on room occupancy and leads
• Assist with email marketing campaigns
• Coordinate sales with property staff in Australia
• Collaborate with the marketing team on campaigns and promotions.

Requirements:-

• Bachelor's degree with good honours
• 5+ years of experience in sales or customer service candidates with a proven track record.
• Must be bilingual in English and Mandarin Chinese and have verbal, reading, written, analytical, and reasoning skills
• Familiarity with CRM best practices together with the ability to build lasting and strong customer relationships
• Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
• Excellent time management and organizational skills
• Highly independent and able to work under stressful situations
• Team player and able to drive outcomes and handle difficult negotiations and exchanges

To facilitate in the job application, please include the following in the resume:-

• Last drawn, current and expected salary.
• Duties and responsibilities for each job.
• Resume in Microsoft Word format
• Reason for leaving for past and present employment.
• Availability.
• Residential area.

click her to find out more about the job

Thank you.

David Ong (R
Adept Manpower (EA License: 08C3185 / 22C1006)

Tell employers what skills you have

CRM
Microsoft Excel
Property Management
Social Media
Customer Relationships
Property
Exceptional Customer Service
Mandarin Chinese
Email Marketing
Service Level
Marketing
Data Entry
Time Management
Team Player
Microsoft Word
Customer Service