Digital Experience - Singapore - LENDLEASE ASIA HOLDINGS PTE. LTD.
Description
Lendlease Singapore is currently searching for a Digital Experience Specialist.
Delivering iconic and award-winning projects, we are setting standards in innovative and industry-leading project management, construction and design services locally and globally.
- Advanced stakeholder management, customer satisfaction, governance, service review meetings, performance reporting, (may include budget and P&L management) etc.
- Provide and/or lead group or individual training sessions, inductions and presentations to ensure education, awareness and satisfaction (to customers, service & technology teams, key stakeholders etc).
- Establish and/or utilise performance metrics, monitoring, analysing and tracking service performance to ensure targets are met or exceeded, and identifying continuous improvement opportunities and insights.
- Provide leadership, governance and collaboration to ensure commercial and operational relationships with vendors and trusted partners are financially viable and deliver quality service to customers.
- Ensure all services provided comply with industry standards, best practice and regulatory requirements.
- Ensure effective risk and issue management, leading the escalation and resolution of issues where required.
- Manage development, maintenance and publishing of documentation and knowledge base articles.
- Service Delivery: _
- Own delivery of a globally aligned service that underpins and facilitates business objectives, ensuring local needs and future pipeline & changes are met.
- Draw upon advanced knowledge and experience of the Lendlease business, be the customer's trusted advisor and advocate, actively working to improve the speed, reliability, quality and cost benefit of service delivered.
- Customer Success: _
- Product and service rollout, adoption, awareness and support.
- Drive retention and growth among customers, evaluate and understand adoption trends and business needs.
- Customer Support: _
- Provide senior L2+ remote and face to face support (including troubleshooting, issue resolution, project site work etc).
- Manage, plan and action each ticket through to resolution.
- Service Management: _
- Deliver best practice process definition, design, reengineering, implementation, management and improvement of current/tobe processes.
- Advanced level Service Management tool SME input into Tool functional capabilities and roadmap enhancements.
Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities.
We create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards.
We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.
