Application Support Analyst - Singapore - SCIENTE INTERNATIONAL PTE. LTD.

    SCIENTE INTERNATIONAL PTE. LTD.
    SCIENTE INTERNATIONAL PTE. LTD. Singapore

    3 weeks ago

    Sciente International Pte Ltd background
    Description
    Roles & Responsibilities

    Job Summary

    We are looking for an experienced Application Support Analyst who can provide technical support and assistance for our client's custom built software applications.

    Mandatory Skill-set

    • Degree in Computer Science, Business Information Technology or related disciplines;
    • At least 2-3 years of working experience in Application Support;
    • Hands on experience of working on SQL, Linux/ Unix;
    • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
    • Experience in supporting Microsoft application framework;
    • Excellent communication and stakeholder management skills;
    • Good critical thinking and analytical skills.

    Desired Skill-set

    • Exposure to CRM system, digital signage / inventory systems.

    Responsibilities

    • Handle IT Incident, Request, Escalation process and troubleshoot and resolve system application problems;
    • Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;
    • Engage with various teams on resolution and maintain effective communication between stakeholders;
    • Manage vendor performance through service level management;
    • Enhance existing support process to maintain/improve service level and quality;
    • Support audit and compliance related activities.

    Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

    When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website ).

    Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

    EA Licence No. 07C5639

    Tell employers what skills you have

    CRM
    Audit and Compliance
    Management Skills
    Oracle
    Analytical Skills
    Inventory
    Critical Thinking
    Unix
    Information Technology
    Service Level
    SQL
    Application Support
    Service Level Management
    Stakeholder Management
    Linux
    Technical Support