Service Delivery Manager - Jurong, Singapore - Jobline Resources Pte Ltd
Description
Responsibilities:
- Lead a team of IT professional to ensure smooth operation of mission critical enterprise system.
- Implement ITIL service management and Security measurement to meet the SLA.
- Work closely with Project Delivery teams to drive service delivery excellence
- Build good working relationship with customers / end users and assist the sales team to Identify sales opportunities in services and solutions.
Requirements:
- Min. Degree in Computer Science, Information Technology or relevant
- Min. 58 years in Service Delivery roles in Outsourcing, Managed Services environment with basic Cyber security knowledge.
- Good understanding of ITIL best practices.
- Excellent client service / delivery orientation
- Good communication skills, persuasion and influencing skills to interact with a variety of stakeholders
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