Customer Service - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Description

Roles & Responsibilities

Key Accountabilities & Responsibilities

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers' requests
• To successfully cross-sell the Bank's products and services
• To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Requirements

• Min ITE levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply
• Able to commit to Staggered Shift Schedule (with shift allowance)
• Shift pattern:AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
  PM shift – 2pm to 11pm, 3pm to 12midnight
  1 weekday off, 1 weekend off
  

Interested Applicants, please email your resume to (R , stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Tell employers what skills you have

Customer Service Skills
Able To Multitask
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Administration
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Service Delivery
Customer Service Experience