Customer Service Officer - Singapore - TANGSPAC CONSULTING PTE LTD

Description

Roles & Responsibilities

As a Customer Service Officer, you will provide:

• Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Handle email enquiries and live chats.
• Understand customers' needs and provide appropriate/ customized solutions.
• Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
• Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.

Job Description:

• To consistently meet the Customer Centre targets set (KPI's) without compromising quality of service delivery.
• To ensure accuracy and compliant for all customer's requests
• To successfully cross-buy the Bank's products and services
• To successfully migrate customers to Bank's digital platform by understanding customers' wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers' follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platforms.
• Open to Shift rotations

Interested candidates kindly submit your updated CV in a Word Format to: Only shortlisted candidates will be notify. Thank you.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Social Media
Customer Interaction
Interpersonal Skills
Administration
Good Communication Skills
Freight
Team Lead
Banking
Team Player
Microsoft Word
Customer Service
Shipping
Service Delivery
Customer Service Experience