Hotel Duty Manager 4 Star Hotel - Singapore - TALENTS@WORK PTE. LTD.

TALENTS@WORK PTE. LTD.
TALENTS@WORK PTE. LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

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Description

Highlights:


  • Industry: Hospitality (Hotel)
  • Nearest

MRT:
Dobhy Gaut (5 Mins walk)

  • Remuneration: Up to $3300
  • 6 days work week
Rotating Shift: 7am - 3pm OR 3pm - 11pm. AWS + Performance Bonus


The Challenges:


  • Collaborate with various departments on guests' special requirements and requests.
  • Identify and resolve deviations and irregularities related to front office services.
  • Develop operations plans for front office operations.
  • Implement operating procedures and service standards for front office operations.
  • Manage personalised reception services for VIP guests' arrivals and departures.
  • Monitor room inventory levels and reconcile discrepancies.
  • Manage all room keys inventory are accurate.
  • Review operations reports and/or statistics to monitor and report departmental performance.
  • Build guest relationships to enhance return visits.
  • Interact with guests to gather feedback on service quality.
  • Manage emergency situations.
  • Operationalize compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions.
  • Other adhoc duties as assigned by management

What it Takes:


  • Minimum Diploma in Hospitality Management
  • Minimum of 3 years of relevant experience in similar capacity
  • Able to work well under fast paced environment.
  • Knowledge in Opera System is preferred.
  • Willing to work 8 hours shift including weekends and PH
Joshua (R
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