System Analyst - Singapore - SCOR SERVICES ASIA-PACIFIC PTE. LTD.

Description

Job Summary

Within APAC region , you work as System Analyst and Support Engineer on hELIOS product which is a strategic platform used globally by L&H markets to manage Life Individual business, but also on regional systems used by specific markets (China, North Asia, ANZ ..) and contribute to their upgrade or transition to hELIOS.

You collect and assess local business needs, produce system specifications and testing, in the respect of IT and security policies. You protype when needed part of the process or the system. You coordinate people and processes to deliver project(s) on time with the desired outcomes aligned to objectives.

You ensure level 2 support on SCOR global applications used locally in APAC (specially hELIOS) and work closely with global teams to support local users.

You have an active role in the incident management process (functional troubleshooting, workaround, remediation, communication) and in continuously improving the quality of the product.

You also act as a point of liaison between the project team, the local users and chapters / SMEs. You plan, monitor and regularly report to stakeholders on the progress of the project.

The Tech & Data organization is an Agile matricial organization relying on 4 pillars:

• Data and System Engineering, made of the following teams : Data Center of Excellence, Products and Systems Engineering and Enterprise Architecture
• Management & Control (M&C) & Corporate Systems, made of teams supporting Crews and Transversal Functional Domains: Governance, T&D Operating Model Implementation, Security & Compliance, Financial Control, Sourcing & Vendor Management, Governance, and Processes
• Technical, made of teams dedicated to IT Operations, Network, Cloud, Workplace & Cloud Productivity Services
• Crews and Transversal Functional Domains

Crews are supported by Chapters (System Engineering, Architecture, DevOps, ...) and both Technical and M&C-C teams are fully dedicated to the delivery of SCOR products, services and support.

Key duties and responsibilities

• Support discussions with APAC stakeholders to understand business needs and user requirements, across various departments
• Support requirements analysis and produce specifications for impacted systems
• Contribute to the design and testing of automated and digitalized processes
• Work closely with development teams to ensure deliveries matching the requirements
• Participate in the evaluation and testing of hardware and software platforms
• Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
• Identify ways to improve performance and robustness
• Write documentation for internal and external users
• Diagnose and troubleshoot technical problems (functional / performance related)
• Provide regular and effective progress updates to ensure the management of any delivery risks or issues
• Participate in reviews and meetings and provide updates on project progress
• Work closely with relevant teams internally to ensure alignment and coordination across operations
• Ensure the support Level 2 for APAC users on group applications, specially during APAC morning hours (hELIOS)
• Raise APAC issues in Servicenow ticketing tool with all needed informations by development teams to analyse & investigate

Required experience & competencies

• Proven experience in leading and managing the delivery of system/software development projects in a structured environment
• Understand/exposed to a variety of software development approaches and methodologies including Agile and Waterfall
• Experience in both architecture and implementation-level software design
• Good academic track record in relevant fields (Computing, process-engineering or engineering) – or equivalent courses that exhibits training in logical and process-oriented thinking
• Able to influence and drive projects to meet key milestones and overcome challenges
• A desire to remain technically capable and an expert in current technologies
• Ability to work in a team and/or be an effective individual contributor
• Used to working in a cross-cultural environment
• Fluent English skills (oral & written)

Experience

• Minimum 5 years' experience as a business analyst or IT business systems analyst

Technical Skills

• Knowledge of IT processes
• Knowledge of Business Process Digitalization is a plus

Soft skills

• Excellent analytical skills and attention to details
• Taste for technology and innovation
• Customer focus
• Self-motivation
• Teamwork