Service Delivery Manager - Singapore - LEGATCY RECRUITMENT PTE. LTD.

LEGATCY RECRUITMENT PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Brief Description:

To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place.

Job Descriptions

Report to Senior SDM, Services for day to day activities
Manage the performance of services and ensure that Service Levels are achieved
Engaging the customer and/or vendors to ensure the smooth delivery of services when required
Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that nontechnical personnel may understand.
Engage customer proactively and provide timely response or updates to customer, where required.
Provide Service Performance Reports at agreed schedule.
Manage the performance of services and ensure that Service Levels are achieved

within the organization.

Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities.
Engaging the customer and/or vendors to ensure the smooth delivery of services is achieved for all its customers.
Perform staff performance reviews and career development planning for service delivery managers.
Oversee and control the system's operations' efficiency for all its customers.
Develop and introduce new workflow and processes as needed to improve overall efficiency.

Job Requirements

Degree in IT or relevant discipline with at least 8 years of IT Managed Services. Service Delivery experience and with 5 years as a people manager (leading more than 5 members).
Experience in mid to largescale IT / Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment.
IT Service Management, ITIL Practitioner or ITIL Foundation.
Strong people management, profit and loss management, presentation and communication skills.
Innovative thinker with the ability to think out of the box.
Good customer management experience.

Special Requirement:

Experience in handling 15 to 20 size team
Experience in handling people over multiple locations

Contract Type: 12 Months (Renewal)

Salary:
SGD4,500 to SGD6,500

Work Environment:
Office / School

Location:
Tai Seng and Multiple Sites

Working Hours:
Office Hours Mon to Fri 8:30 am to 6 pm

Commencement:
Immediate