Employee Onboarding Journey Development - Singapur, Singapore - Thakral One

    Thakral One
    Thakral One Singapur, Singapore

    Found in: Talent SG C2 - 2 weeks ago

    Default job background
    $60,000 - $100,000 per year Human Resources
    Description

    Role

    On Boarding Journey Development

    Desirable Qualities

    Knowledge/Experience

  • Consumer financial services industry experience and strong understanding of unsecured asset businesses.
  • Strong experience of market leading card on-boarding journey development.
  • Experience of leading multi-channel sales programs and building business through digital channels.
  • Experience of operating unsecured lending in Asian market.
  • Insights on competitive and innovation landscape in unsecured lending in Asia.
  • Retail banking experience, familiarity with large bank environment.

    • Skills

  • Strategic leadership, analytical and problem-solving skills.
  • Entrepreneurial mindset and clear results orientation to transform the business.
  • Business judgement and decision-making skills.
  • Get it done together mindset and collaboration skills.
  • Excellent executive communication skills, customer, and partner relationship skills.
  • Strong influencing skills navigating in matrixed environments.

    • Responsibilities

  • Responsible for improving the onboarding journeys across channels and improve straight through processing (STP) rates and reducing turn-around time (TAT).
  • Collaborate with sales, credit, underwriting and market teams to manage the daily process flow including process measurement, analysis and addressing breakdowns as needed.
  • Develop expertise knowledge of new account onboarding operational procedures and ensure documentation is relevant and updated. Build expertise in tools and interactions and use that expertise to enable stakeholders in the process to successfully play their roles.
  • Develop, maintain, and improve reporting and analysis associated with new account onboarding. Leverage the credit, underwriting and analytics teams to drive continuous improvement.
  • Develop solid understanding of innovation landscape in Asia, develop relationships with relevant third-party solution providers. Collaborate, prioritize, and deliver efficiencies to create better experiences for new customers.
  • KPIs: STP and TAT rates for each product by channel, CPA and Cost efficiency improvement metrics, Cards and loans acquisition numbers, cards and loans approval rates.

    • Number of Vacancies

    1