Business Support Specialist - Singapore - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

As the world leader in serving science, our work is more than something that fills our days - what we do has great purpose.

Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint.

Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific.

All while working in an environment where you will be supported, valued and rewarded for your performance.

How Will You Make an Impact?

Duties Include:

Prepares quotation and project proposals for customers, work with internal teams such as customer care, finance, logistics, compliance, etc. on certain projects
Partners with BAMs and Technical Team on Quality complaint management and upkeep of tracker, coordinates with QA from different Source Plants on Report Status, sample collection and closure

- shooting, generating reports, providing end user training

Support the effective use of corporate CRM (i.e. SFDC) productivity and compliance e.g. manage past due and miscategorized opportunities, lead assignment within 24 hours
Provides operational support on quality case management for SEATW, RFP/tender submissions and ad hoc requests to achieve operational excellence
Provides administrative and ad hoc support to the commercial team, i.e. demo unit and product sample management, coordination of business/department meetings and events, meeting minutes taking, maintenance and sharing of BPD documents at SharePoint, etc.
Any other adhoc and administrative matters not described above required by the team from time to time

Experience required

A Diploma/Degree preferably in Life Science field or Business/ proven experience in similar Sales Support roles
Extensive experience in a data analytics/sales operations role
Sophisticated Microsoft Office experience
Demonstrates the ability to function in a fast paced, multitasking environment.
Ability to prioritize a high volume of workload independently but cohesively in a team and able to handle details accurately in a timely manner
Positive demeanour and resilience towards change in a highly matrixed organization
Possesses good understanding of sales activities and processes, able to manage customers' expectations, anticipates the needs of external and internal customers and delivers on commitments
Good proficiency in English and Mandarin in both speaking and writing is a must
Flexibility to work at US time zones

Thermo Fisher Scientific is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.