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- Contract Duration: 6 Months
- Location: Toa Payoh, will be shifting to Ubi in 3rd quarter of 2024
- Working days: Monday - Friday, 8.30am - 6pm
- Salary: S$2,800 - S$3,300
- Monitoring and managing the entire customer service process
- Resolving customer issues brought to our attention in a timely and effective manner
- Creating procedures and policies for effective customer service
- Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
- Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience.
- Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
- Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
- Ensure that Standard Operating Procedures (SOPs) are kept updated
- Provide administrative support and perform ad-hoc duties as assigned
- Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
- Strong proficiency in Microsoft Word, Excel & Powerpoint
- Fast and independent with strong analytical and problem-solving abilities
- Ability to drive change and provide continuous improvement ideas
- Possess good interpersonal and communication skills
- Experience managing several stakeholder relationships across suppliers, internal and customers
- Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
- Ability to work collaboratively as part of a cross-functional team
1 alternative title for "Operations Management Executive" using "en-US" language - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Chua Jie Lin
Customer Experience
Marketing
PowerPoint
Communication Skills
Administrative Support
Excel
Microsoft Word
Customer Service
Job Search
Business Development
Ability To Learn
Customer Journeys