Description

Job Description:

The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
• Provide fault resolution and escalation (Level 1, 2 and 3).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on of all process and escalation.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 3-8 years of experience in relevant MAC and System support.
• Managed Enterprise Customer with more than 100 MAC user environment.
• Well Trained in Microsoft M365 service with focus on Intune implementation.

Technical Competency:

• Technical scope (Back-end) with strong MAC setup and debugging.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Senior candidate that are looking for a new career role are welcome to apply.
• Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.

.We regret that only shortlisted candidates will be notified.