Customer Service Administrator - Singapore - RECRUITPEDIA PTE. LTD.

RECRUITPEDIA PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Our client is a Global MNC, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Customer Service Administrator to be part of their team for ongoing transformation projects. They are located in the West - easily accessible.

Responsibilities:

Receive/Assign customer support enquiries and requests to the relevant technical personnel using the company's designated support protocols and systems
Update/Maintain documentation as per the company's guidelines
Update/Maintain the company's Service Management System database by crossreferencing data from the various documentation (eg. servicing records, maintenance contracts, customer service documents etc.)
Ensure accuracy/consistency of customer and equipment data within the company's service database
Generate standard system reports (eg. availability, scheduling reports) for fieldrelated data dissemination
Support the team in achieving annual service booking targets by assisting in administrative tasks, such as generating customer reminders and preparing quotations for service provisions
Conduct followup calls to maintain client relationships and foster repeat business
Process service parts orders initiated by field engineers through the company's designated forms
Assist with the various service tasks such as invoicing and proforma invoices All other adhoc duties as assigned

Requirement:

Minimum Diploma in any field of studies (Relevant working experience can be considered as well)
Minimum 2 years of relevant service administration/support working experience

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No:
R Lim Yu Xun, Acer)