Business Systems Analyst - Singapore - SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD.

Description

CONTRACT JOBS

3 YEAR CONTRACT

Business Analyst

SINGAPOREANS/ PRs ONLY

($3,000 to $7,000)

LOCATION

Buona Vista

JOB DESCRIPTION

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver organization's operational outcomes effectively

• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to organization's business operations to identify areas for improvement and optimisation

• Develop a deep understanding of organization's operational workflows and procedures and maintain up-to-date documentation of policies and processes

• Partner organization's business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases

• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)

• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant organization teams

• Support business transition and help drive change through actively engaging key stakeholders and end users

• Own and maintain overview of organization's 'business operations health' and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)

• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards organization's operational goals

• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

WORKING HOURS

• 5 days' work week
• Mon to Thurs: 8.30am to 6pm
• Fri: 8.30am to 5.30pm

JOB REQUIREMENTS

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity

• Good understanding of user-centric principles and/or service design

• Excellent problem-solving skills and the ability to think critically to propose innovative solutions

• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment

• Strong analytical skills

Interested applicants, please email detailed to

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to -

Call for more details please call at

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098

License no: 09C4937 / R